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Healthcare Operations

Care is human. The paperwork doesn't have to be.

“My intake team used to live in payer portals. Now they're on the phone with patients.”
Practice administrator · multi-site specialty clinic
Agent 01

The Referral Runner

Chases referral and intake paperwork. What's missing, who has it, when it's due. Packets get complete without the phone tag.

Worker multiplier8×Chases every referral packet to done, phone tag gone.

How it works

The loop: Runs on every referral. Reads the intake queue, admin documents only. Lists what's missing, sends the chase. Posts packet status daily. Staff handle every patient conversation.

What it needs:

  • Read: the intake inbox, admin docs only
  • Post: the intake status worklist
  • Owner: your practice administrator
  • Spend cap enforced per run
  • Audit log on day one
Agent 02

The Portal Checker

Rolls the status checks across every payer portal into one worklist. Approved, pending, or needs a human call.

Worker multiplier10×Checks all payer portals every morning.

How it works

The loop: Runs each morning. Reads status pages across the payer portals. Rolls approvals and pendings into one worklist. Flags what needs a call. Staff make it.

What it needs:

  • Read: scoped portal logins, read-only
  • Post: the daily worklist sheet
  • Owner: your billing supervisor
  • Per-run budget cap, enforced
  • Every check logged
Agent 03

The Credential Keeper

Watches credentialing dates and license renewals across the whole roster and raises a hand months before anything lapses.

Worker multiplier7×Watches every license across the whole roster, weekly.

How it works

The loop: Runs weekly. Reads the roster and the license registries. Diffs expiry dates against the calendar. Posts renewals ninety days out. Humans file the paperwork.

What it needs:

  • Read: the credentialing spreadsheet
  • Post: the compliance Teams channel
  • Owner: your credentialing coordinator
  • Budget cap live in the request path
  • Every run logged

Everything here is administrative operations. No clinical decisions, no diagnosis support, and none of these examples involve patient records.

Multiplied means the desk finally looks up when a patient walks in, with the same people behind it.

An example scenario. The multipliers are estimates. Your real numbers come from the Readiness Map.

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The Real Numbers

Enough ranges. Get your number.

Every number on this page is an estimate, because every company is different. The Readiness Map makes it exact: your workflows, your multipliers, your first agents, with names and owners.

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